Can I return my cake tools?
We proudly stand behind the quality of our products and we want you to love them as much as we do! If you are not pleased with your purchase, you can exchange unused products or return them for a full refund within 30 days. After 30 days of your purchase date, we cannot accept any returns or exchanges. Refunds/exchanges are not issued until the return has been received at our fulfillment center and inspected for use.
How soon will my order ship?
We'll work as quickly as we can to get those orders shipped. You should expect your product to ship within a few days of placing your order unless otherwise stated in the product notes. Shipping takes about 3-12 business days.
Do you ship internationally?
Email firstname.lastname@example.org for international shipping estimates.
What if my order says it was delivered but I didn't receive it?
We hope to satisfy all of our customers from order placement to delivery, but unfortunately we are not held responsible for any lost or stolen packages once sent from our warehouse. After leaving our warehouse, it is out of our hands and the fulfillment company is held responsible. We suggest purchasing Route shipping protection with your order to ensure your package is covered in case anything should happen during shipping.
Where can I read about Shop Cake by Courtney’s terms and privacy?